You might be asking yourself what are a Resolution Path KB articles? Resolution path articles are product specific PDF’s that lead you to common answers.
They help you to resolve common issues visually and link you to the KB to help in resolution.
In their own words –
“Mind Maps are a visualization of our Resolution Path KB articles, which are collections of modular steps that can be used to solve tech support issues. Being modular, they can be re-used in other resolution paths. A good example is using the ping command to test network connectivity. This step is used in all kinds of troubleshooting procedures. Put a number of these steps together, and you have a method.”
Here is the URL to the articles –
Here’s a quick screenshot but basically expand a category, and choose a link to a KB.